Terms & Conditions

Effective Date: 1st March 2026

Clinic Name: Dr JB Skin
Clinic Address: UNTIL, 1 Orchard Street, London, W1H 6HJ
Contact Email: info@drjbskin.com
Contact Telephone: 07774 569396

These Terms and Conditions govern all consultations, skin treatments, laser procedures, skincare purchases and related services provided by Dr JB Skin ('the Clinic', 'we', 'our', 'us').

By booking an appointment or receiving treatment at the Clinic, you agree to these Terms and Conditions.

1. ELIGIBILITY FOR TREATMENT

You must be aged 18 years or over to receive cosmetic skin or laser treatments at the Clinic.
We reserve the right to request valid photographic identification to verify your age.
All treatments are subject to a professional consultation, assessment of skin suitability and consideration of any relevant medical contraindications.
We reserve the right to refuse, postpone or modify treatment where it is considered clinically inappropriate, unsafe or not in your best interests.
Certain treatments may not be suitable for all skin types, skin conditions or medical circumstances.

2. CONSULTATIONS

Consultation fees are as follows:

Skin practitioner consultation: £80

Consultation fees are redeemable against treatment or skincare purchases within three months of the consultation date.

Consultation fees are non-refundable, except where required by applicable consumer law.

A consultation does not guarantee that treatment will be provided.

During your consultation, your practitioner may assess:

Skin type, tone and condition
Skin concerns and treatment goals
Medical history and current medications
Previous skin and laser treatments
Recent sun exposure and tanning
Potential contraindications
Expected outcomes, risks and downtime
Recommended treatment plans and skincare

The Clinic may recommend alternative treatments, additional preparation or referral to another healthcare professional where appropriate.

3. SKIN AND LASER TREATMENT SUITABILITY

The Clinic provides professional skin treatments, including:

Chemical peels
Microneedling
BBL HEROic (BroadBand Light) treatments
MOXI fractional laser treatments
Combination skin and laser treatment protocols

Treatment suitability is assessed individually.

Some treatments may require a patch test, additional consultation or specific skincare preparation before proceeding.

A patch test does not eliminate the possibility of an adverse reaction during or after treatment.

We reserve the right to postpone or decline treatment if:

Your skin is irritated, inflamed, infected or compromised
You have recently experienced significant sun exposure or tanning
You have used skincare products or medications that may increase treatment risks
Your medical history indicates a contraindication
You have not followed the required pre-treatment instructions
Your practitioner considers treatment unsafe or unsuitable

For safety reasons, treatment settings, intensity and protocols may be adjusted according to your skin type, condition and response.

4. MEDICAL INFORMATION AND INFORMED CONSENT

You are required to provide complete, accurate and truthful information about your health, medical history and skincare practices.

This includes, where relevant:

Current medications and supplements
Allergies and previous adverse reactions
Pregnancy or breastfeeding
Previous laser, light-based or aesthetic treatments
History of pigmentation disorders, including melasma
History of cold sores or herpes simplex infections
History of abnormal scarring or keloid formation
Recent sun exposure, tanning or sunbed use
Use of retinoids, exfoliating acids or other active skincare ingredients
Relevant skin conditions and medical diagnoses

You must inform the Clinic of any changes to your medical history, medications or skin condition before each treatment.

Failure to disclose relevant information may increase the risk of complications and may affect your suitability for treatment.

Treatment will only be carried out after appropriate informed consent has been obtained.

You may withdraw consent before or during treatment, subject to any immediate safety considerations.

5. APPOINTMENTS, DEPOSITS AND CANCELLATIONS

A deposit is required to secure your appointment.
Deposit amount: £80
Deposits are deducted from the cost of your treatment.
We require a minimum of 48 hours notice to cancel or reschedule an appointment.
Where an appointment is cancelled or rescheduled with less than 48 hours notice, or where you fail to attend, your deposit may be retained to cover the reserved appointment time and associated losses.
If you arrive more than 10 minutes late, we may be unable to proceed with your treatment and the appointment may be treated as a late cancellation.
Appointments rescheduled with more than 48 hours' notice may be transferred without loss of deposit.
We reserve the right to reschedule appointments due to practitioner illness, equipment issues or other unforeseen circumstances.
Where the Clinic cancels an appointment and cannot provide a suitable alternative, you will be entitled to a refund of any payment relating to the undelivered service.
Any cancellation charges will be applied fairly and in accordance with applicable UK consumer law.

6. LATE ARRIVALS

Please arrive on time for your appointment.
Late arrival may reduce the time available for consultation, skin preparation or treatment.
For treatments involving laser or light-based technology, adequate time must be allowed for safety checks and appropriate preparation.
If you arrive more than 10 minutes late, we may need to cancel or reschedule your appointment.
Any applicable cancellation charge will be subject to Section 5.

7. PAYMENT AND PRICING

Full payment is required at the time of treatment unless an alternative payment arrangement has been agreed in advance.

We accept:

Debit cards
Credit cards
Cash

Treatment prices may vary depending on the treatment area, treatment complexity, individual requirements and agreed treatment plan.

Prices may be updated from time to time. Any changes will be communicated before booking or purchasing the affected service.

Where a treatment course or package has been purchased, the agreed price will apply subject to the specific terms of that purchase.

8. TREATMENT OUTCOMES AND EXPECTATIONS

Individual results vary between patients.

The Clinic does not guarantee:

Specific cosmetic outcomes
Complete resolution of pigmentation, acne scarring, redness or other skin concerns
A particular degree of skin improvement
The longevity of results
That results will meet individual subjective expectations

Results depend on factors including skin type, skin condition, age, genetics, lifestyle, sun exposure, skincare routine and adherence to aftercare instructions.

Some treatments require multiple sessions to achieve optimal improvement.

Chemical peels, microneedling, BBL HEROic and MOXI treatments may produce gradual results, with improvement developing over several weeks or months.

Maintenance treatments may be recommended to sustain results.

Fees are charged for the professional services and treatments provided, rather than for guaranteed cosmetic outcomes.

Nothing in this section affects your statutory consumer rights.

9. RISKS, SIDE EFFECTS AND COMPLICATIONS

All professional skin and laser treatments carry potential risks and side effects.

Common or expected temporary effects may include:

Redness
Swelling
Skin sensitivity
Dryness or tightness
Flaking or peeling
Temporary changes in skin texture
Mild discomfort
Temporary acne breakouts

Less common but potentially more significant complications may include:

Burns or blistering
Infection
Prolonged inflammation
Post-inflammatory hyperpigmentation
Hypopigmentation
Scarring
Persistent redness
Reactivation of cold sores
Allergic or inflammatory reactions
Unsatisfactory cosmetic outcomes

Certain risks are treatment-specific.

Chemical Peels

Chemical peels may cause temporary irritation, peeling, increased sensitivity, pigment changes or, rarely, burns and scarring.

Microneedling

Microneedling may cause temporary redness, swelling, pinpoint bleeding, irritation, infection or pigment changes.

BBL HEROic

BBL HEROic uses intense pulsed light technology. Potential risks include burns, blistering, pigment changes, temporary darkening of treated pigmentation, scarring and unintended hair reduction in treated areas.

MOXI Laser

MOXI is a fractional laser treatment. Potential risks include redness, swelling, temporary roughness or a sandpaper-like skin texture, pigment changes, infection, burns and, rarely, scarring.

Your practitioner will explain relevant risks, expected downtime and aftercare requirements before treatment.

By proceeding with treatment, you acknowledge that these risks have been explained and that you have had the opportunity to ask questions.

10. SUN EXPOSURE AND TANNING

Sun exposure and tanning can significantly increase the risk of complications associated with chemical peels, microneedling, BBL HEROic and MOXI treatments.

Patients must follow the Clinic's specific sun avoidance and protection instructions before and after treatment.

You must disclose any recent:

Sunbathing
Sunburn
Sunbed use
Fake tanning or self-tanning products
Significant outdoor sun exposure

Treatment may be postponed if your skin is recently tanned, sunburnt or otherwise unsuitable.

The required period of sun avoidance will vary according to the treatment, skin type and individual circumstances.

Daily use of appropriate broad-spectrum sunscreen and compliance with recommended sun protection measures are essential.

Failure to follow sun protection advice may increase the risk of pigmentation changes, burns or other complications and may compromise treatment outcomes.

11. PRE-TREATMENT AND AFTERCARE RESPONSIBILITIES

Patients must follow all pre-treatment and aftercare instructions provided by the Clinic.

Depending on the treatment, these may include:

Avoiding certain active skincare ingredients before and after treatment
Avoiding excessive sun exposure
Using recommended skincare and sun protection
Avoiding picking, scratching or exfoliating treated skin
Avoiding heat, saunas or strenuous exercise for the advised period
Keeping the treated area clean and appropriately moisturised
Avoiding additional skin treatments until the skin has recovered

Specific instructions will be provided according to the treatment performed.

Failure to follow these instructions may increase the risk of complications, delay recovery or affect results.

If you experience unexpected symptoms, prolonged discomfort or concerning skin changes, you must contact the Clinic promptly.

For severe symptoms or urgent medical concerns, you should seek appropriate immediate medical attention.

12. TREATMENT COURSES AND PACKAGES

Certain skin and laser treatments may be recommended as a course of multiple sessions.
Treatment plans are based on individual skin concerns and expected clinical response.
The number of sessions initially recommended is an estimate and may change depending on your skin's response.
Purchasing a treatment course does not guarantee a specific outcome.
Appointments within a course must be scheduled at clinically appropriate intervals.
Treatment may be delayed or modified where your practitioner identifies a safety concern or contraindication.
Any specific package validity periods, cancellation terms, discounts or conditions will be communicated before purchase.
If a patient wishes to discontinue a prepaid course, any refund or adjustment will be assessed in accordance with the agreed package terms and applicable UK consumer law.
Where treatment can no longer be safely or appropriately provided, the Clinic will discuss reasonable alternatives and any refund entitlement for undelivered services.

13. REVIEW APPOINTMENTS

Review appointments may be recommended following certain skin or laser treatments.

Reviews may be used to:

Assess treatment response
Monitor healing
Review progress
Address concerns
Determine whether additional treatment is appropriate

Review appointments are offered at the Clinic's discretion, according to clinical need and the treatment provided.

Additional treatment sessions are not automatically included in the original treatment fee unless expressly agreed.

14. REFUND POLICY

Fees charged by the Clinic relate to:

Consultations and clinical assessments
Professional expertise and practitioner time
Treatment preparation
Provision of treatment
Aftercare advice and support

Cosmetic treatment outcomes cannot be guaranteed.

Dissatisfaction with a cosmetic outcome does not automatically entitle a patient to a refund where the service has been provided with reasonable care and skill.

However, nothing in these Terms excludes or restricts your statutory rights under the Consumer Rights Act 2015 or other applicable legislation.

Where services are not provided with reasonable care and skill, or where another statutory remedy applies, the Clinic will assess the circumstances and provide an appropriate remedy in accordance with the law.

Refunds for unused prepaid treatments, packages or skincare products will be considered according to the circumstances, applicable purchase terms and statutory consumer rights.

15. MEDICAL PHOTOGRAPHY

Clinical photographs may be taken before, during or after treatment for:

Clinical assessment
Treatment planning
Medical records
Monitoring treatment progress
Assessing outcomes
Patient safety and continuity of care

These images form part of your confidential clinical record where taken for clinical purposes.

Photographs will not be used for marketing, advertising, social media or promotional purposes without your separate, explicit consent.

You may decline marketing photography without affecting your eligibility for treatment.

Consent for marketing use may be withdrawn in accordance with applicable data protection law, although withdrawal may not reverse uses already lawfully made.

16. CONFIDENTIALITY AND DATA PROTECTION

The Clinic processes personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Personal information may include:

Contact details
Medical and skin history
Consultation records
Treatment notes
Clinical photographs
Payment and appointment information

Information is collected and processed for appropriate clinical, administrative, legal and operational purposes.

Relevant information may be shared with authorised service providers, healthcare professionals, regulators or other parties where there is a valid lawful basis for doing so.

We take appropriate measures to protect personal and medical information against unauthorised access, loss or misuse.

Please refer to our Privacy Policy for further information about how personal data is collected, processed, shared and retained, and about your rights.

17. MEDICAL RECORDS RETENTION

Clinical records are stored securely using the Clinic's electronic practice management system, Pabau.
Medical and treatment records will be retained for the periods required or justified by applicable legal, regulatory, professional and clinical record-keeping obligations.
Retention periods may vary according to the type of record and relevant circumstances.
Records will not be retained for longer than necessary without an appropriate lawful basis.
Access to clinical records is restricted to authorised personnel and relevant service providers.
Patients have the right to request access to their personal data and exercise other applicable data protection rights, subject to lawful exemptions.
Further information is available in our Privacy Policy.

18. PATIENT CONDUCT

The Clinic operates a zero-tolerance policy towards abusive, threatening, aggressive, discriminatory or inappropriate behaviour towards practitioners, staff or other patients.

We reserve the right to refuse future appointments or terminate the professional relationship where conduct is unacceptable, subject to applicable legal and professional obligations.

We ask all patients to treat staff and other visitors with courtesy and respect.

19. COMPLAINTS

We are committed to providing a high standard of professional care and patient service.

If you are dissatisfied with any aspect of your consultation, treatment or experience, please contact us promptly.

Email: info@drjbskin.com
Telephone: 07774 569396

We aim to acknowledge complaints within two working days.

Complaints will be reviewed fairly, confidentially and as promptly as reasonably possible.

Where appropriate, we may offer a follow-up consultation or clinical review to assess any concerns.

Making a complaint does not affect your statutory rights.

20. LIMITATION OF LIABILITY

Nothing in these Terms and Conditions excludes or limits liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Breach of statutory consumer rights
Any other liability that cannot lawfully be excluded or restricted

The Clinic is not responsible for treatment outcomes that differ from a patient's expectations where appropriate care and professional standards have been maintained.

The Clinic is not responsible for complications arising solely from a patient's failure to disclose relevant medical information or follow appropriate aftercare instructions, except to the extent that the Clinic is legally responsible.

Any limitation of liability will apply only to the extent permitted by UK law.

21. CHANGES TO TERMS AND CONDITIONS

We reserve the right to update these Terms and Conditions from time to time to reflect changes in clinical practice, services, legislation or operational requirements.

The latest version will be made available through the Clinic's website or upon request.

Any changes will apply prospectively and will not remove rights or obligations already established under an existing agreement unless permitted by law.

22. GOVERNING LAW

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes will be subject to the jurisdiction of the courts of England and Wales, subject to applicable consumer rights and jurisdictional protections.

Terms & Conditions

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